NOTICE
Please allow 1-3 weeks for the shipment of purchased editions. Any questions about shipping should be directed to: [email protected]
WHAT TO DO IF YOUR PACKAGE IS LOST OR STOLEN
If your package is lost or stolen, please contact the shipping provider. If your package is unable to be found by the provider, send an email to info@francescalalanne with your order number as the subject line and we will try to assist.
WHAT TO DO IF YOUR ARTWORK IS DAMAGED
We suggest you open your Edition as soon as it arrives. The interior box is designed to protect the artwork, it will at times encounter wear and tear in shipping. The interior box cannot be replaced. If, however, your artwork is damaged, the insurance included in your shipping price will cover damages. In this event, please send an email to [email protected] with your order number as the subject line, images of the damage, and we will assist you in filing your claim. If you have damage claims they need to be filed 30 days from the ship date.
WHAT TO DO IF CUSTOMS OPENED YOUR PACKAGE
From time to time, customs may open your package for inspection. Please let us know if there are any incidental damages in the event of this occurence.
WHAT TO DO IF YOUR PACKAGE IS DELAYED BY CUSTOMS
We have no insight into customs handling or any delays that may result from customs processing. The shipping provider should have the latest information on customs status.
HOW CUSTOMS VAT IS HANDLED
VAT is not included in the cost of each edition and is billed separately to the recipient. If you need to request a refund, please contact the customs office of importing country directly.
WHAT TO DO IF YOU HAVE GENERAL SHIPPING QUESTIONS
For general shipping questions, please contact the shipping provider.
Please allow 1-3 weeks for the shipment of purchased editions. Any questions about shipping should be directed to: [email protected]
WHAT TO DO IF YOUR PACKAGE IS LOST OR STOLEN
If your package is lost or stolen, please contact the shipping provider. If your package is unable to be found by the provider, send an email to info@francescalalanne with your order number as the subject line and we will try to assist.
WHAT TO DO IF YOUR ARTWORK IS DAMAGED
We suggest you open your Edition as soon as it arrives. The interior box is designed to protect the artwork, it will at times encounter wear and tear in shipping. The interior box cannot be replaced. If, however, your artwork is damaged, the insurance included in your shipping price will cover damages. In this event, please send an email to [email protected] with your order number as the subject line, images of the damage, and we will assist you in filing your claim. If you have damage claims they need to be filed 30 days from the ship date.
WHAT TO DO IF CUSTOMS OPENED YOUR PACKAGE
From time to time, customs may open your package for inspection. Please let us know if there are any incidental damages in the event of this occurence.
WHAT TO DO IF YOUR PACKAGE IS DELAYED BY CUSTOMS
We have no insight into customs handling or any delays that may result from customs processing. The shipping provider should have the latest information on customs status.
HOW CUSTOMS VAT IS HANDLED
VAT is not included in the cost of each edition and is billed separately to the recipient. If you need to request a refund, please contact the customs office of importing country directly.
WHAT TO DO IF YOU HAVE GENERAL SHIPPING QUESTIONS
For general shipping questions, please contact the shipping provider.